1. Free Diagnostic Service

PipeProof Inc. ("PipeProof", "we", "us") offers FREE Diagnostic services through live video call and/or customer-submitted video or images (the "Free Diagnostic"). The Free Diagnostic is intended solely to assist customers in understanding whether further professional, in-person inspection by a licensed professional may be required.

2. Service Limitations

PipeProof does not diagnose your service needs or recommend specific solutions. Any diagnostic guidance is provided solely by independent licensed professionals.

3. Professional Assessment Limitations

PipeProof's licensed and insured professionals will use their reasonable efforts to provide the best possible guidance. However, visual assessment might not be sufficient to assess your service needs and a site visit might be required. PipeProof's Free Diagnostic service does not provide:

• Guaranteed quote for the service
• Definitive diagnosis
• Emergency services
• Replacement for required in-person inspection by a licensed Professional
• Comprehensive physical inspection of your property

4. Recording Consent

You acknowledge and agree that any Live Diagnostic video call conducted through PipeProof shall be audio and video recorded. An automated note-taking and transcription tool may join and document the call for accuracy, quality assurance, operational efficiency and record-keeping purposes.

5. Accuracy Disclaimer

You acknowledge that automated transcripts, summaries or notes may contain errors or omissions. PipeProof makes no representations regarding their accuracy or completeness.

6. Marketing Use Consent

You expressly consent and agree that recordings of the Live Diagnostic call, including audio, video, images, screenshots, transcripts, summaries or excerpts, may be used by PipeProof for marketing, promotional, training and social proof purposes, including publication on PipeProof websites, digital advertisements and social media platforms, without further notice or compensation.

7. Recording Requirement

Recording is required to deliver the Live Diagnostic service. If you do not consent to recording, transcription or automated documentation, we kindly request and advise you not to proceed with booking a Live Diagnostic session. For any queries, inquiries or concerns, you may contact PipeProof directly using the contact details provided below:

8. Information Sharing

You consent to PipeProof sharing information obtained during the Free Diagnostic, on a need-to-know basis, with licensed technicians, plumbers, contractors and other subject-matter experts for the purpose of providing a diagnosis and/or evaluating potential next steps.

9. Privacy Commitment

PipeProof respects customer privacy and data integrity. By using the Free Diagnostic service, you consent to PipeProof collecting, recording, using, storing and disclosing your information as described above. All personal information will be handled in accordance with applicable Canadian privacy and data protection laws, including, without limitation, the Personal Information Protection and Electronic Documents Act (PIPEDA).

10. Limitation of Liability

11. Hold Harmless Agreement

By using PipeProof's Free Diagnostic service, you agree to hold PipeProof and its personnel harmless against any results derived from such diagnostics.

12. Dispute Resolution

In the event of any concern, complaint or dispute arising out of or relating to the Free Diagnostic service or these Terms, you agree to first attempt to resolve the matter in good faith by contacting PipeProof directly and providing reasonable details of the issue. PipeProof believes in responding promptly to its clients' needs and requests. Thus, you can contact us directly through the details provided herein these Terms and Conditions.